Frequently asked questions

ABOUT ONEFIT AND THE APP

• What is the difference between an Original- and a Lite-membership?
• What is OneFit?
• How do I sign up?
• Why OneFit?
• Prices per city

DISCOUNTS & PROMOTIONS

• Terms and conditions #onefitbuddies
• Trial
• Friend referral
• Can I workout via my employer?
• OneFit For Business

LEGAL INFO

• Status page
• Terms and conditions

BOOKING & CANCELLING WORKOUTS

• How do I reserve a class?
• How do I cancel a class?
• Can I workout without a reservation?
• Leaving a review
• Additional workouts
• Can I plan ahead?

See all 7 articles

CHECKING IN FOR WORKOUTS

• How do I check in?
• Problems with checking in?
• Forgot to check in or too late?
• What's a no show?

ACCOUNT DETAILS

• How do I change my OneFit city?
• How can I switch between Original and Lite?
• I can't log in
• I have a new phone
• My personal account details
• Change email adress

See all 8 articles

PAUSING & STOPPING

• How do I pause / stop?
• How do I re-activate?

PAYMENTS

• Direct debit and payment authorisation
• Payment failed
• Changing your payment details
• Paying a no show

ONEFIT NOTIFICATIONS

• Email / push notifications

CONTACT

• Contact us!