You can easily cancel a booked lesson, provided you are on time.
Cancel via the app:
- go to 'My Rooster'
- select the lesson you want to cancel
- click on the red button below
Cancel via the website:
- log in
- click on the doll in the upper right corner
- click on 'Reservations' choose the lesson you wish to cancel and click on 'Cancel Reservation'
When the cancellation period of a lesson has expired, it is no longer possible to cancel a lesson. Read more about the cancellation period here.
You have the possibility to cancel a booked class up to 8 or 2 hours before the beginning of the class. This depends on the size of the location and the classes. To stay within the cancellation deadline please respect the deadline of the studio or gym. You'll find the deadlines on the page of the studio or gym on the app, the OneFit Website or in the confirmation mail you get after booking a class. Please cancel in time to prevent that you will receive a no-show penalty of 10 euro.
Sometimes it happens that you can not go to a lesson anymore and it is no longer possible to cancel it yourself. We have some rules regarding canceling due to special circumstances: have you become ill or injured, are there any special circumstances or are you unable to participate in a lesson beyond your control? You can call us up to 1 hour before the lesson starts. We can not process any requests after that. Our general rule is, the sooner you contact us the better!
Unfortunately, we also can't make any exceptions if your meeting is delayed or have to work longer, if your daily planning does not go according to plan or if you just don't feel like it! :-)
You can reach us at 085 - 888 48 26, Mon-Fri from 09:00 to 21:00 and Sat-Sun from 10:00 to 15:00. You can also email us at email@example.com.