If you have reserved a lesson but decide not to go, it will be classed as a 'No Show'. The first time this happens you will receive a warning. For every time that happens after that, we will charge you a €10 fee as cancellation costs. Your account will also be temporarily blocked. If you do not pay this within 24 hours, your future reservations will be cancelled.
Please note: If you have another reservation planned within 24 hours, you must pay the cancellation fee before this lesson starts, otherwise you will not be able to attend. Therefore, it is important to pay your fee quickly so that you can keep your future reservations.
To pay your fee through the website follow these steps:
Click on the drop down menu in the upper right corner
Go to invoices
Click on 'Pay Now'
After a successful payment your account will be automatically unblocked immediately.