There are many reasons why a payment could fail. Due to privacy restrictions, we can't see why a payment was unsuccessful. If you would like more information on what went wrong, we advise you to contact your bank.
Our system tries a maximum of three times to withdraw the money. If it then still didn't work, you can complete a failed payment via the app:
- log in
- go to Account
- choose Payments
- click on the fee
- after a successful payment your account will be automatically unblocked immediately.
You can also pay via the website. If you access your account via the website you can click on ‘Invoices’, here you can click on ‘Pay’ to complete your current payment. When the payment is complete the status will change to ‘OK’.
If payment fails please try again or contact us.