At OneFit, pausing is the same as stopping. You are inactive in our system until you activate your account again. With OneFit you always pay per 30 consecutive days. If you do not want to continue after a period of 30 days, you must indicate this a minimum of 10 days before the end of your current period. Meaning, the 11th day before the end of your current membership period is the last day to submit any changes. Once your membership is canceled you can still use your membership until the end of the current period. The next subscription date will be canceled as well as direct debits for further periods.
Pause / stop via the app:
- go to account then to account details
- scroll down and uncheck 'activate subscription'
Pause / stop via the website:
- log in click on the avatar in the upper right corner
- go to membership settings
- change status
Note: we use a cancellation period of at least 10 days. If you want to prevent a new period from starting, you must indicate this in the above way at least 11 days before the end of your current period.
A OneFit-membership always runs for a period of 30 consecutive days, so it is unfortunately not possible to pause after having used a certain number of days and use the "remaining days" another time.
If your period runs from 01-05 until 30-05 and you want to pause your membership during the next period, you have to pause your subscription before 20-05 at the latest. As a result, your subscription will not be extended for the next period, starting on May 31. If you pause on or after 20-05, your subscription will first be extended and paused after the coming period.
OneFit business or Bedrijfsfitness Nederland Member
If you have a membership via your employer or Bedrijfsfitness Nederland the membership settings are not available in your account and you need to contact our Community Succes Team to pause/stop your membership. Make sure you contact us on time.